Communication Lab 2.0
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
New Release
DVD style course with completion certificate only
File 102: Creating World Class Customer Service
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more
DVD style course with completion certificate only
Focus on the Customer
What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?Find out as you hear four stories of how 3M has met special demands from their customers. When most organizations would have denied these unique requests, 3M’s team met the challenge and came ... read more
DVD style course with completion certificate only
It's Show Time!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Jordan's Furniture: "Re-imagine the Customer Experience" with Tom Peters
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
Who Put a Lizard in My Lasagna?
Part of the Sam Glenn video Series Imagine going to your job every day with a big smile on your face and being excited to be there! Well, the Lizard Philosophy will help make that positive attitude happen! More importantly it will improve customer service and employee satisfaction.Who Put A Lizard I... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Eliminate Customer Turnoffs
Winning Customer Loyalty Library Volume One Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a mor... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library Volume Two Winning Customer Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to give your customer more when they really don't expect it. It show... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now skills ... read more
DVD style course with completion certificate only
Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service
Learn from some of America's leading companies. Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer ServiceThis once-small hunting supply busi... read more
DVD style course with completion certificate only
50 Ways to Keep Customers
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
The Container Store: "Re-imagine Customer Service and Talent" with Tom Peters
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing callsThe basics of telephone etiquetteHow to deal with complaint calls and turn them into successesHow to l... read more
DVD style course with completion certificate only
Winning Telephone Tips
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only
The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more
DVD style course with completion certificate only
SERVE! Turn Customer Service into Unforgettable Customer Experiences
Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with your company.Key Learning PointsCreate great customer expe... read more
DVD style course with completion certificate only
