SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industries.
It is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counseling training and management development.
SWITCH ON CARING is ideal for training seminars, short meetings, conferences, workshops and for one on one motivational coaching or self-development online.
The SWITCH ON CARING program has four segments:
Segment 1 is about managing stresses at work
Segment 2 gives positive thinking strategies for working long hours with minimal recognition
Segment 3 explores ways to manage self and emotions
Segment 4 covers skills and actions for overcoming burnout
Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and caring attitudes.
Key Learning Points
A range of key learning points can be made using this program that are general to positive thinking and behavior and also specific to maintaining a caring attitude.
We all have a range of positive and negative thoughts and ‘messages’
- Some messages are voiced some remain as underlying thoughts
- We all have the power to choose our own mood and attitudes
- We can switch on positive caring messages if we choose, even when we are under pressure
- Positive thoughts usually underpin positive actions and enhance wellbeing at work
- Our mood and attitude impact those around us
- Everyone contributes to the culture of the organization
- Leaders need to set an example with a positive caring approach
- A positive culture at work is motivating and performance is improved
- Caring supportive behaviors at work are essential for cohesive teams
- Customers, fellow staff, managers and contractors all require a caring attitude
- Caring attitudes and behaviors can be shown in a number of ways.
