As consumers ourselves, we all know how important customer service is. Despite this we can find it hard to provide consistently good service in our own jobs.
We’ve teamed up with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service - face- to- face, in the restaurants, hotels, shops, and on the phone.
It's Personal's main message is that having the right approach is not only good for the customer - it's good for you. A motivational video for anyone in contact with customers.
Key Learning Points
- having the right attitude
- knowing your business
- communicating positively
- taking responsibility
- learning from experience
Subject areas
- customer service training
- management development
- induction and personal development
Who for
- anyone in contact with customers - face-to-face or on the phone
- managers and team leaders
Style
- stimulating case study
- key training messages organised in subject sections
- additional video for team leaders on managing customer service
- additional video on handling difficult customers &nbs p;
Contents
- It’s Personal - for the customer and for you (main programme - 20 mins)
- It’s Personal - for the organisation too (11 mins)
- It’s Personal - but don’t take it personally! (5 mins)
- user guide with detailed training notes and resources
