We give feedback day-in day-out, with our team and with our peers.
Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.
Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.
Key Learning Points
- setting and sharing an agreed agenda>
- exploring and establishing facts
- making and testing hypotheses
- considering options and agreeing next steps.
Subject areas
- four part model for giving feedback
- framework of emotional intelligence competencies
- emotionally competent feedback
Who for
- managers and team leaders at all levels
- team members
- coaches and mentors
- trainers and consultants
Style
- engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary
- detailed session notes and resources for group training
- workbook for self-study and use in group sessions
Contents
- Video (35 mins)
- introduction (6 mins)
- feedback in practice (14 mins)
- commentary (13 mins)
- Facilitator’s Guide with presentation materials
- Workbook with questionnaire
