This Tom Peters video focuses on time-based operations and their effect on customer service and operations.
According to Tom, "Time-obsessed management may well be the primary battleground in the pursuit of global competitiveness in the next ten years." Tom illustrates how time-based strategies have enabled organizations to accelerate their operations, while boosting market and profit share.
Speed is Life: Get Fast or Go Broke, will help you make a revolution of speed in your organization. Many of today's most successful companies understand that speed is a key competitive advantage.
They understand that working faster, delivering on time all the time and developing new products and services at an ever-increasing speed, are critical to winning and keeping customers and boosting revenue.
Explore the growing importance of speed in organizations through four case studies:
Titeflex, a high performance, flexible hose maker show you how they brought turnaround time down from four weeks to one day.
Imgersoll Rand, a tool manufacturer, slashed new product development from four years to one and tripled its market share.
Cable News Network (CNN) makes decisions in seconds that take competing stations months
Union Pacific Railroad eliminated six layers of hierarchy in 120 days, and improved their on-time delivery from 40% to nearly 90%.
Key Learning Points
Understand the importance of competing in time
Learn through examples, strategies for eliminating or manipulating time-wasting situations or procedures
