Now managers and employees in your organization can benefit from the same principles found in the Warner Books best-seller, Flight of the Buffalo. Authors and management consultants James A. Belasco and Ralph C. Stayer help America's top businesses and governmental agencies achieve unprecedented success by challenging traditional management practices.
Key Points:
- Replace top-down management with employee empowerment.
- Tap the capabilities of all the employees in your company.
- Vest employees with responsibility for solving their own problems.
- Create meaningful, face-to-face relationships between customers and employees -- build trust, increase satisfaction and sales by putting the customer at the center of your organization.
- Learn to let the most talented people in your organization lead the way to increased growth, productivity and profitability.
