Perfect for new employees or as a refresher for seasoned veterans, this program presents a logical, five-step selling process that viewers can easily memorize and start using with customers right away.
With scenes set in a florist's shop, hardware store, men's clothier, women's boutique, shoe store, electronics shop, and others, we follow the entire selling process from start to finish, using the following steps:
- Greet the customer
- Determine his or her needs
- Present merchandise
- Validate the selection
- Close the sale
