Consider how others are likely to react emotionally before you act. Recognise why and modify what you do accordingly. Encourage your team to be open about how they are feeling without responding to what they say negatively.
"Why don't we just sign off on this and go and have a martini?" BAD LEADER NOT LEARNING FROM EVERY DIFFICULTY Made for existing managers and aspiring leaders, our Leadership Essentials pick up some of the more strategic aspects of lea
