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I should put you in the crime section!

Behaviour is variable. Choosing the right kind at the moment of truth is critical. It isn't difficult, it's about awareness and discipline.

> Behaviour isn't fixed, it's a variable
> Choosing the right behaviour at the moment of truth is critical
> It isn't particularly difficult to do
> It's about awareness and discipline

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa
New Release
Producer
Video Arts Ltd.
Course ID
03365