Ooh that stings!
Your behaviour can help or hinder a transaction. Think about your verbal behaviour: don't dominate conversation, or bully, and listen actively. Think about your visual behaviour: is your body language open and personable? Keep these two things in check for smoother, more pleasant transactions.
> Your behaviour can be a help or a hinderance
> Behaviour can be expressed visually or verbally
This is available as part of
