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First Impressions On The Phone

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Yup?

When you're on the phone, answer right away and use a verbal handshake. Smile as you talk, and introduce yourself.

> Answer straight away
> Use a verbal handshake
> Smile as you talk and introduce yourself

This is available as part of

Customer Service Essentials Video Series

35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa

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