About

I could rustle up a Morris Dancer?

Control your call by sticking to a structure, asking open questions when you need to and show that you are listening. Record and repeat information so the caller feels connected.

> Use open questions
> Show that you're listening
> Record and repeat information

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa
New Release
Producer
Video Arts Ltd.
Course ID
03351