Home

Getting Into Their Head

: Log in to your membership

Get Started

About

He just wants the tie

The customer may need something more than what they're asking for. Try to get to the truth of the matter by asking questions.

> The customer may need something more
> Something different to what they're asking for
> Try to get to the truth with questions

This is available as part of

Customer Service Essentials Video Series

35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa

Course Details